Clay Support FAQs

The team actively monitors tickets during working hours, Monday through Friday from 9am ET-8pm ET. 

To help us help you, reference these guidelines for how we can best work together to resolve bugs. 

Please note filling out this form is a first step. It does not guarantee that work will happen immediately. 

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We consider an incident if all or most users are unable to:

• Log in.
• Publish multiple stories or video projects.
• Schedule stories.
• View or search stories in the editorial dashboard.
• Access and view the sites.

If there is an incident anytime, email [e-mail] and include "Clay CMS" in the subject line.
 

For issues with Cato VPN, visit #it-support to log a ticket with our IT team. 

To log a Clay feature inquiry, please continue to use the inquiry form.